Warranty Policy
We provide a limited one-year warranty from the date of purchase for any malfunctions in the device, except in the following cases:
- Intentional damage or misuse.
- Damage caused by force majeure events such as earthquakes, fires, floods, etc.
- Malfunctions resulting from improper use or failure to follow the instructions.
- Damage or malfunction due to unauthorized disassembly or modifications.
For warranty claims, please retain your proof of purchase and contact our customer service team.
Common Problems & Solutions
Issue: Refrigerator does not work
✔ Check the following:
- Ensure the power switch is turned on.
- Verify that the plug is securely connected to the socket.
- Check if the fuse is blown.
- Ensure the power supply is functioning properly.
- Frequent switching on/off may cause a start delay in the compressor.
Issue: Refrigerator compartments are too warm
✔ Possible causes & solutions:
- The door is opened too frequently—limit door openings.
- A large amount of warm or hot food was recently placed inside—allow time for cooling.
- The refrigerator was disconnected for a long time—give it time to stabilize.
Issue: Food is freezing
✔ Possible cause & solution:
- The temperature is set too low—adjust to a higher setting.
Issue: “Water flow” noise inside the refrigerator
✔ Possible cause & solution:
- This is a normal phenomenon, caused by the circulation of refrigerant. No action is needed.
Issue: Water droplets around the casing or door gap
✔ Possible cause & solution:
- This is a normal occurrence due to moisture condensation on cold surfaces. Simply wipe it dry.
Issue: Compressor is slightly noisy when starting
✔ Possible cause & solution:
- This is normal—the noise will reduce once the compressor stabilizes.
Error Codes & Solutions
Error Code E1: Low voltage detected
✔ Solution:
- Adjust the battery protection setting from High to Medium or Medium to Low.
Error Code E2: Condenser fan overload
✔ Solution:
- Disconnect the power for 5 minutes.
- Restart the refrigerator.
- If the error persists, contact the manufacturer for service.
Error Code E3: Compressor starting too frequently
✔ Solution:
- Disconnect the power for 5 minutes.
- Restart the refrigerator.
- If the error persists, contact the manufacturer for service.
Error Code E4: Compressor not starting
✔ Solution:
- Disconnect the power for 5 minutes.
- Restart the refrigerator.
- If the error persists, contact the manufacturer for service.
Error Code E5: Overheating of compressor electronics
✔ Solution:
- Disconnect the power for 5 minutes.
- Restart the refrigerator.
- If the error persists, contact the manufacturer for service.
Error Code E6: No parameters detected by the controller
✔ Solution:
- Disconnect the power for 5 minutes.
- Restart the refrigerator.
- If the error persists, contact the manufacturer for service.
Error Code E7 or E8: Faulty temperature sensor
✔ Solution:
- The temperature sensor may be faulty. Contact the manufacturer for service.
